My mediation theory focuses on providing a comfortable setting and conversation where both parties can express their views and open up lines of communication to make a good faith attempt at settlement. This process is also known as alternative dispute resolution (ADR). In my experience, insurance mediation is typically conducted via telephone rather than on Zoom, allowing me to conference in parties as needed. I have observed that the settlement percentage is significantly higher without the distractions often associated with Zoom meetings. To align with my goal of simplicity, telephone mediation has proven to be easier for all involved, reducing potential technology issues. However, if parties prefer in-person mediation or enjoy the Zoom platform, I am happy to accommodate their preferences.
I maintain a neutral stance, assisting both sides in understanding each other’s positions, addressing misunderstandings, and exploring possible agreements. My objective is to guide discussions forward creatively, fostering a constructive environment rather than an unbecoming or vindictive atmosphere. I carefully listen to each party’s concerns to understand the root of the matter fully.
I encourage both parties to articulate their ideal desired outcomes from the mediation process, which often leads to surprising discoveries about their needs. My personality, expertise, professionalism, and honesty create an environment of understanding that has not always been part of their experience. Through my passion for mediation, I have achieved a remarkable 97% settlement success rate. Additionally, I genuinely enjoy meeting new people, even in stressful situations, and I find great personal satisfaction in helping each side reach closure and begin a new chapter.
